RETURNS AND REFUNDS

You may request a return within 14 days of receiving your order, provided that the product is in the same condition as when you received it. This does not affect your statutory consumer rights.

HOW TO REQUEST A RETURN

Email hello@monorstore.com with your order number and the item you would like to return. We will confirm the return instructions and address before you send the item back.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, contact us with your order number and photographs so we can review the issue and help resolve it.

REFUNDS

We will confirm the outcome after receiving and reviewing the returned item. Contact hello@monorstore.com if you have a question about the status of your return or refund.

This policy does not limit any consumer rights that apply to your purchase.