TERMS OF SERVICE

1. Overview

Welcome to MONOR Store at monorstore.com. Throughout these Terms, “MONOR,” “we,” “us,” and “our” refer to the operator of MONOR Store.

These Terms govern your use of our website and purchases made through it. Please read them together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Our store is hosted on Shopify, which provides the ecommerce platform used to offer our products and services.

Nothing in these Terms excludes or limits any consumer rights, guarantees, or remedies that cannot lawfully be excluded or limited.

2. Eligibility and Website Use

You must have the legal capacity to enter into a purchase agreement under applicable law. If you use the website on behalf of a business, you confirm that you have authority to act for that business.

You agree to use our website and products only for lawful purposes. You must not:

• Provide false or misleading information.
• Infringe our intellectual property or the rights of others.
• Upload malicious code or interfere with website security.
• Attempt unauthorized access to accounts, systems, or personal information.
• Use the website for fraud, harassment, or other unlawful activity.

We may restrict access where reasonably necessary to address misuse, fraud, security threats, or breaches of these Terms, subject to applicable law.

3. Product Information

We aim to provide accurate product descriptions, photographs, prices, dimensions, and availability.

Please review the selected product and variant carefully before ordering. Materials, dimensions, included items, personalization options, and care instructions may differ between products.

Product photographs are for illustration. Screen settings and lighting may affect how colors appear. Styling accessories are included only when expressly stated in the product description.

Any stated measurements or tolerances should be read as described on the relevant product page. This section does not limit your rights if a product is defective or materially different from its description.

4. Prices and Payment

Prices are displayed in the currency shown on the website and confirmed at checkout.

Applicable shipping charges, taxes, and other charges collected by us will be shown before you complete your purchase.

Prices and promotions may change for future purchases. Such changes do not automatically change the price of an order already accepted.

Payments must be made using the methods offered at checkout. Do not send payment card details by email or through our contact form.

5. Orders and Availability

Orders are subject to payment verification, product availability, and acceptance.

An automated order acknowledgment confirms that we have received your order; it does not necessarily confirm that every item is available or that the order has been accepted.

If we cannot fulfill an order, or identify a material pricing or listing error, we will contact you using the information provided. Where cancellation is necessary, amounts paid for the canceled items will be refunded as required by applicable law.

We may apply reasonable quantity limits or decline orders where there are legitimate concerns about fraud, unauthorized payment, or product availability.

6. Customer and Account Information

You are responsible for providing accurate contact, billing, delivery, and personalization details.

Please contact us promptly if you notice an error in your order information. Changes may depend on whether preparation, customization, or dispatch has already begun.

If you create an account, keep your login details confidential and notify us if you suspect unauthorized use.

7. Personalized and Made-to-Order Products

Where personalization or made-to-order options are offered, please check names, spelling, colors, measurements, and other submitted details carefully.

Preparation times and any specific conditions will be stated on the product page or agreed with you before the order is confirmed.

Do not assume that a change or cancellation has been accepted until we confirm it. Any restrictions must be disclosed before purchase and remain subject to applicable consumer law.

Nothing in this section removes your rights concerning faulty products, incorrect fulfillment, or products that do not match the agreed description.

8. Shipping and Delivery

Available delivery destinations, shipping charges, and delivery information are provided through our Shipping Policy and checkout.

Delivery estimates are estimates unless expressly confirmed otherwise. If a significant delay occurs, please contact us for assistance.

You must provide a complete and accurate delivery address and a working contact number. If delivery information is incorrect or a delivery attempt is unsuccessful, contact us so we can explain the available options and any applicable charges before arranging further service.

Your rights concerning late, missing, or damaged deliveries remain subject to applicable law.

9. Returns, Exchanges, and Refunds

You may request a return within 14 days of receiving your order, provided that the product is in the same condition as when you received it. This does not affect your statutory consumer rights.

To request a return or exchange, contact hello@monorstore.com with your order number and the item concerned. We will provide return instructions and explain the applicable process.

Please package returned items securely to help prevent damage during transit.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us with your order number and, where possible, photographs showing the issue. Photographs help us assess the problem and do not replace your statutory rights.

Applicable return periods, exceptions, charges, and refund arrangements are governed by our Return and Refund Policy and mandatory law. No unpublished condition overrides a legal entitlement.

10. Digital Products

Where a listing is for a digital product, the product page will explain what is included and how it is delivered. Physical items are included only if expressly stated.

Purchasing a digital product does not transfer copyright or grant resale, redistribution, sublicensing, or commercial reproduction rights unless the listing or a separate written agreement expressly permits them.

Any cancellation or refund conditions for digital products remain subject to applicable law and the disclosures made before purchase.

11. Intellectual Property and Design Services

Website content, including original artwork, patterns, photographs, graphics, text, and branding, is protected by applicable intellectual property laws.

Buying a physical product does not transfer copyright in its design. You may not reproduce or commercially exploit protected content without permission or a valid legal basis.

For commissioned artwork, collaborations, or design services, the scope of work, deliverables, permitted uses, exclusivity, and any transfer or licensing of rights must be set out in a separate written agreement.

General website descriptions do not, by themselves, transfer intellectual property ownership.

12. Reviews, Feedback, and Submitted Content

You are responsible for ensuring that content you submit is lawful, accurate to the best of your knowledge, and does not infringe another person’s rights.

When you submit a review for publication, you permit us to display it in connection with our store and products. We may make limited formatting or spelling corrections without changing its meaning.

We may remove spam, unlawful material, abusive content, or content that exposes personal information. We do not require reviews to be positive.

Submitting an inquiry, design file, or collaboration proposal does not by itself transfer ownership of your intellectual property to us.

13. Third-Party Services and Links

Our website may use third-party services or link to external websites. Those providers may have their own terms and privacy policies.

Please review the relevant provider’s conditions before using its services. We are not responsible for independent third-party content or activities beyond our control, except where applicable law provides otherwise.

14. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Please avoid sending unnecessary sensitive information through reviews, contact forms, or email.

15. Errors and Website Availability

We may correct typographical errors, inaccurate information, broken links, or omissions.

If an error affects your order, we will explain the issue and any proposed resolution. Corrections do not remove your statutory rights or allow us to avoid obligations under applicable law.

We aim to maintain a functioning website, but access may occasionally be interrupted by maintenance, technical problems, or circumstances beyond our reasonable control.

16. Liability and Consumer Rights

We remain responsible for our obligations under applicable law.

To the extent permitted by law, we are not responsible for losses caused by unlawful website use, unauthorized interference, or circumstances beyond our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded, removes mandatory product guarantees, or limits your right to a remedy for defective, misdescribed, or undelivered goods.

17. Governing Law

These Terms are governed by the laws of the State of Kuwait, without excluding any mandatory consumer protections that apply to your purchase.

18. Changes to These Terms

We may update these Terms by publishing a revised version on this page.

Updates apply prospectively and do not remove rights or obligations relating to purchases already made. Where notice or consent is legally required, we will follow those requirements.

19. Severability

If any provision is found unlawful or unenforceable, it will apply only to the extent permitted by law. The remaining provisions will continue to apply.

20. Contact

For questions about these Terms, orders, delivery, or returns, contact:

MONOR Store
Website: https://monorstore.com
Email: hello@monorstore.com